I really did go to a terrible school with bad teaching (with few shining exceptions) and terrible facilities. One of things that always both bemused and annoyed me was when an OFSTED inspection took place. No maintence work was done to our school all year but soon as the inspection was announced walls were painted, pupils work was suddenly displayed, signage was put up and uniform standards were monitored. The week after the inspection the usual drab standards returned.
When I worked for the Wales Millennium Centre maintenance work was always being carried out but due to the busy nature of the building it was always a losing battle. I was part of nine Royal visits and everytime a Royal came we would paint the route they would walk and make sure it was as imaculate as possible. You would also have every manager in the building on duty where as on a normal shift you would never see them (or expect to see them).
Pulling out the big guns or decorating for a special occasion is a normality of life in an institution. But on a personal level, we sometimes let ourselves live by varying standards.
I’m not talking about making sure your clothes are ironed and your kitchen is clean and tidy. I’m talking about always responding to situations in a way that reflects the person you are. We’ve all done things and said big things that we regretted but there are small things in life which are just as important as well.
On every given day we have a chance to make somebody’s life better. Working in the theatre there would be people who mistakenly turned up on the wrong day, month or even year for the show they were meant to see. If the person had missed the show, it may suprise you to find out that in cases of genuine misunderstanding several theatres across the country including WMC would try and accomodate audience members. There’s no official policy on this but there are managers who understand such a gesture can change a very upsetting experience to a suprisingly happy one. These small acts of kindness have a ripple effect.
When I was starting out in my career I would e-mail other artists an ask for advice or if we could support them at a concert. I don’t believe that I ever received a response in several cases. I never had a problem with a politely worded rejection email, but a wall of silence could be really soul destroying.
So now, whenever possible we try and answer every tweet and message and offer advice anytime we can. If we can get someone into a concert we are hosting then we will try and do that as well. Helping people is not a sign of weakness and can inspire people.
Kevin Costner at age of 22 found himself sitting across from Richard Burton on a plane. The now world-famous actor was filled with internal conflict about if acting was his true calling. When he saw Burton on that plane he approached Richard Burton who convinced Costner to do more than dabble in acting and go for it! This is another great example where Burton easilely could have said “please go sit back in your seat and leave me alone, that’s why I bought all these seats around me, so no one would talk to me”. Instead he inspired that young man to go and pursue his dream.
Be the change you want to see and always keep your standards high. Help cut someone a break anytime you can.